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Information Notice on the right of withdrawal and return of faulty and non-conforming goods
Right of withdrawal
If you are a Consumer, you are entitled to withdraw from the contract, without stating a reason or incurring a penalty, within 14 (fourteen) days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise a right of withdrawal, you should notify Triboo Digitale, with registered office in Viale Sarca 336 Edificio Sedici, Milan, of your intentions by clicking on this link if you are registered user
If you are not a registered user, by accessing to this link and entering the order number and email address used to place the order.
As an alternative, you can send an explicit withdrawal declaration to Triboo Digitale, using the contact form or to the email address [email protected] using the example withdrawal form enclosed
After sending your request, you will receive a withdrawal confirmation email with the returned materials form that must be included in the packaging, and the instructions on how to ship the products. Remember to insert the completed RMA form in the packaging, together with the product and send it within and no later that 14 (fourteen) days after receiving the confirmation email to:
TRIBOO DIGITALE
c/o TWS LOGISTICS
VIA PHILIPS, 12
20900 MONZA (MB)
ITALY
If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 (fourteen) days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You shall be responsible for the direct risks and costs of returning the goods, and providing proof of the same. If you decide to exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (packaging materials, boxes, documents and/or other contents included in the original package) unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, it is highly recommended you refrain from handling the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).
If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive 771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure has been completed, you will receive a confirmation e-mail containing the return form and all the instructions to proceed with the shipment.
The authorisation to return the product will in no way constitute recognition of the non-conformities, the existence of which must be ascertained by us after the return.
We reserve the right to reimburse the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund you by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.