What is your warranty policy / process?
To learn more about our warranty policy / process, check out About Us.
Where can I purchase parts?
Where can I take my skates for repair?
If your skates are in need of repair check out our maintenance videos first and see if you can fix your skates yourself. Rollerblade® inline skates are basic machines and can usually be fixed easily. If you find an issue is beyond your mechanic ability we would be glad to fix your skates here at our office in NH. Email Will Meyer in our Quatlity Control Department email@example.com or give us a call at 1-800-232-7655 and ask for the Quality Control department. If you feel like your skates are in need of a repair that might be a safety issue, please contact us directly at 1-800-232-7655.
What is the life expectancy of my skates? How often should I replace my skates?
The life expectancy of your skates is determined on many different factors such as; How often you skate? What type of skating you do? What type of road surface you skate on?, etc. If you notice excessive wear or your skates are not working properly even after a repair, then it is time to replace them. The condition of your plastic boots is also affected by many different factors such as heat, humidity and use. Be sure to perform a before skate inspection each time you go skate. If you are not sure about the condition of your skates feel free to contact us at 1-800-232-7655 for additional input.
Who should I contact about sponsorship or donation?
Please contact our marketing manager Tom Hyser firstname.lastname@example.org for sponsorship or donation request.
How do I know what size skate I should buy?
Your skate size is the same as your shoe size. Choose the same size skate as your favorite athletic shoe brand. Check out this video on determining the proper fit.
What is the width of each skate?
Our skate widths are standard. You can assume they are the same width as your favorite athletic shoes. We do not offer narrow or wide width specific skates.
Can the brake be removed / moved from left to right skate? Can I put a brake on both skates?
A brake can be moved to the left skate. If your skate came with the brake it is mounted on the right foot. You could technically have a brake on both skates but stopping with both brakes at the same time is very difficult and not recommended. You would need to buy a second brake housing and brake pad for your skate to do this. For information on brake pad replacement check out this video .
How do I know what size protective gear to get?
Please check out the protective gear size chart
What is the weight limit of Rollerblade® skates?
The weight limit for Rollerblade® skates is 220 lbs / 100 KG.