Product Information & General Questions
What size skate should I get?
Typically your skate size is the same as your shoe size. Please select the model your interested in and then click on the sizing chart to better determine what size you need. Check out this video to determine the proper skate fit. If after you have done all of this, please call consumer services at 1-866-734-5708.
How do I know what size wheels my skates need?
Most of our skates have a wheel size written on the side of the frame, which is the part of the skate that holds the wheels on the skate. Another way to find your wheel size is to look on the wheels themselves. Each wheel will have the wheel size shown in millimeters (mm). As always, please feel free to contact our consumer service department or watch this video on wheel sizes.
What is your return policy?
At Rollerblade, we want you to be happy with your skates. If you have a new pair of skate to return that you purchased on Rollerblade.com, please contact our consumer service department. If your skates are not used outside we will take the product back and we can still sell the product. Like most, we provide a UPS shipping label in the package so you can return them free of charge. If you have purchased skates from one of our retail partners, please see their website or visit their store to determine their return policy.
Where can I take my skates for repair?
If you need help repairing your skates, check out our maintenance videos. In most cases, you will be able to fix your skates on your own. If you need additional assistance, we are happy to fix your skates at our headquarters in New Hampshire. Email us through this form and we'll work to get you back on your skates as quickly as possible. Please contact Consumer Services at 1-866-734-5708.
Where can I purchase parts?
Purchasing parts for your Rollerblade® brand skates has never been easier! There are three purchasing options. First, you can purchase basic parts such as brake pads and wheels from most of our local dealers. Second, you can shop our online dealers who typically have a large selection of parts including cuffs, frame and bearings. The third options is to visit our online accessories store at rollerblade.com. Our
What if the part I need is not available in your accessories store?
If you cannot find the part you are looking for, there are two options for help. First, try contacting our Rollerblade® Consumer Services at 1-866-734-5708. Alternatively, you can submit a clear picture to [email protected]
. Both of these options will help get you back skating again. Please keep in mind we only stock parts for skates made in the last ten years. Occasionally, we may have a part for a skate older that ten years.
What is the life expectancy of my skates?
Found a pair of skates you used back in college? Maybe some hand me down skates from a friend? Or a thrift store score? Please be aware that plastic boots can become brittle after five years. The condition of your skates is also affected by factors such as heat, humidity, and use. How often do you skate? What type of skating you do? What are the surfaces you skate on? All these factors play into the life of a skate. Always inspect your skates before you head out on them. If you notice excessive wear, cracked or brittle plastic, or if your skates are not working properly even after a repair, then it is time to replace them.
What wheel durometer is best for outdoor and what is best for indoor?
Most of our skates have a wheel size written on the side of the frame, which is the part of the skate that holds the wheels on to the skate. Another way to find your wheel size is to look on the wheels themselves. Each wheel will have the wheel size shown in millimeters (mm). As always, please feel free to contact our consumer service department 1-866-734-5708.
What is considered normal wheel wear vs excessive wheel wear?
Wheel wear is normal wear and tear on your wheels. To get the most out of your wheels rotate them as they start to wear to extend the use. Watch this video to learn how to rotate your wheels.
Another way to make the wheels last longer is to upgrade the quality of the wheel. Our Supreme and Hydrogen wheels are made with higher-quality and harder urethane so they last much longer than the standard wheels that come on the Zetrablade skates. There are many factors to how wheels wear such as how hard you skate, your weight, how hot the pavement is, but rotating the wheels does prolong their life.
Why do we sell Men’s and Women’s skates?
Our skates are sized based on athletic shoe sizes that correspond to traditional Men's and Women's sizes. In order to make it easy for people to choose the correct skate size, we have kept this consistent.